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Retail Operations Manager

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Job Details

Careers Center - Retail Operations Manager

Retail Operations Manager

System ID
Food Service
Relocation Type
Employment Status

Unit Description

Unit Description:

Sodexo currently has an opportunity for a Retail Operations Manager to join our food services team at Baptist Health Medical Center located in Little Rock, AR.  With 700 patient beds, BHMC is the flagship hospital of Baptist Health System. This unit offers 'At Your Request' Room Service, a large retail operation that generates $8M in sales annually, multiple offsite Cafe's and high volume/high end catering.


The Retail Operations Manager will drive retail standards and customer satisfaction. The ideal candidate will be an experienced food service leader who demonstrates an excellent customer focus and exceptional process and systems skills. This is a NEW account for Sodexo, and he or she will assist in the continued planning and execution of Sodexo programs and systems into this high volume retail area.  We are seeking a high energetic manager to guide staff, respond to customer needs and strive toward serving quality meals in a clean fresh environment. 


Additional Job Responsibilities Include:

  • Continue to innovate the retail offerings at this account to follow health and wellness oriented food and culinary trends.
  • Provide the customer with a consistent quality experience.
  • Maintain cash control and payroll records, as well as inventory, and purchasing.
  • Monitor and report on the unit retail budget annually, as well as all other reporting including labor and sales reporting for this high volume retail location.
  • Management, team-building and scheduling employees.
  • Ensure high quality customer satisfaction.
  • Ensure compliance to food safety, sanitation and overall workplace safety standards.
  • Drive sales, revenue, customer and client satisfaction.


Keywords: Retail, food service, marketing, Arkansas, Little Rock

Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.
Key Duties
-Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.
-Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
-Manages cash handling protocols & control procedures according to Sodexo policies.
-Maintains client satisfaction for food quality & customer service.
-Accountable for the execution of service quality by maintaining the highest level of delivery.
-Supervises day-to-day work activities of food service workers, supervisors & managers.



Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree 

Basic Management Experience - 3 years
Basic Functional Experience - 3 years of experience in retail operations

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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